Delivery

How we deliver

Small items will be delivered by a courier for faster service and a more economic freight charge. Tracking details will be provided as soon as dispatch has been scheduled. You will not receive any phone calls during the pre-delivery stage.

Mid to large items will mostly be delivered by furniture removalists. They will contact you by text a day before delivery. No tracking details can be provided. We also deliver mid to large furniture by pallet to regional areas to reduce the freight cost and avoid transit damage. For regional delivery, tracking is provided. Pallet delivery requires the receiver to help unload the order at the point of delivery. Please contact us when placing your order if you are unable to do so; an extra handling charge might apply.

Orders are dispatched within 3 to 10 days when in stock.

Delivery takes 2 to 7 days by courier, and 5 to 15 days by furniture removalists.

We inspect each item to make sure it is in perfect condition before we dispatch. Please do not sign any paperwork if an item arrives in a damaged box. You must notify us of any damage within 5 working days.

A replacement will be sent within 7 days if the item is in stock.