Terms & Conditions
Who you are buying from
Products on OZ Furniture are sold by BTAB ECOMMERCE SERVICES PTY LTD (ABN 82 631 309 263) on behalf of OZ Furniture. BTAB ECOMMERCE SERVICES PTY LTD is the seller: it takes your payment and issues your tax invoice.
Prices and payment
Prices are in Australian dollars. You pay with the methods shown at checkout. Card payments are processed by Stripe; your full card number is never stored by this store.
Your order
We email you a confirmation when you place your order, and the tracking details when it is sent. If an item turns out to be unavailable, we will tell you and refund what you paid for it.
Terms of sale
- Property in the goods does not pass until paid for in full.
- Delivery times are approximate only.
- Please quote your order number with any enquiry.
Warranty
Furniture
We stand behind the quality of our furniture. This warranty covers defects in materials and workmanship under normal residential use for one year from the date of purchase. It applies to the original purchaser and is non-transferable.
What is covered (including but not limited to): structural integrity of frames; cracks, splits or breaks in solid wood components; seam separation or fabric tears not caused by misuse; mechanical issues with reclining or adjustable parts; defective hardware or joints.
What is not covered: normal wear and tear (fading, softening of cushions, pilling); accidental damage (spills, burns, pet damage); improper use, cleaning or maintenance; commercial use (unless specified); unauthorised repairs or modifications; damage from extreme conditions (moisture, direct sunlight).
How to claim: email helen@ozfurniture.shop with your proof of purchase, photos or videos of the defect, and how it occurred. We may ask for the item to be returned or inspected.
Remedies, at our discretion: repair the defective part; replace the item or component; provide a comparable item if the original is no longer available; in some cases a partial refund or store credit.
Freight: within the first 12 months we cover return and re-delivery freight when a claim is approved. After 12 months, or for out-of-warranty repairs, the customer pays freight both ways. Please use the original packaging or suitable protection; we are not responsible for damage during return shipping.
This warranty is in addition to your rights under the Australian Consumer Law.
Mattresses
5 to 15 years limited warranty (per model) on manufacturing defects in materials and workmanship, from the original purchase date, for the original purchaser. Covered: sagging or body impressions deeper than 1.5 inches not caused by improper use or an unsuitable base; defects in the foam or springs; cracks or splits in foam under normal use; faulty zippers or unravelling stitching; manufacturing flaws in the cover (not stains or burns). Not covered: comfort preference; impressions under 1.5 inches; misuse or unsanitary conditions; stains, burns, cuts, tears or liquid damage; mould from poor ventilation; use on an unsuitable base; commercial use; freight after the initial warranty period. Use on a solid, flat, supportive base (slats no more than 3 inches apart, box springs or foundations in good condition, or adjustable bases used as the maker says). To claim, email helen@ozfurniture.shop with proof of purchase, photos or video, and how the issue was found. The customer pays freight for mattress claims, even when approved. We repair or replace (or give a comparable model if discontinued); a replacement does not restart the warranty.
Delivery and returns
See our delivery policy and returns policy. Nothing in these terms limits your rights under the Australian Consumer Law.
Your information
See our privacy policy.
Contact
Questions? Email helen@ozfurniture.shop.