Returns

Who handles returns

Products on OZ Furniture are sold by BTAB ECOMMERCE SERVICES PTY LTD (ABN 82 631 309 263) on behalf of OZ Furniture. BTAB ECOMMERCE SERVICES PTY LTD handles returns and refunds for these orders.

Returns and refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product shown on our website.

• If an item is damaged during transit, a replacement will be sent out to you within a reasonable time frame depending on stock availability. If you would rather not wait for a replacement, we refund the item and its freight in full.
• All items must be packed with the original packaging on return. After we receive the item, a refund will be provided within 7 business days. We suggest taking photos before packing up the item to prove it is in its original condition.
• By common knowledge, the image colour of a product will be slightly different than the true colour of the product. We will not accept exchanges or refunds for this reason.
• No change-of-mind exchange for custom made, clearance or floor display stock.
• We won't be responsible for any loss or damage on items that come as a result of incorrectly reporting the receiver's name and address on the order placed.
• Nothing in this policy limits your rights under the Australian Consumer Law: a major failure is always accepted.

To report a problem, use the link on your order page, or email helen@ozfurniture.shop with your order number and photos.